Once a refund is requested, we will contact the customer in order to manage the exchange or return, and to collect any vital information required to proceed with the transaction. In case customer identify an item missing from his/her order, found damaged items and/or would like to return or exchange for any legit reasons, customer is required to notify us within a maximum period of 2 days from the date of delivery. You can also create a document with the order number. Please, print the return confirmation email or attach a copy of the delivery note. The company won't accept undocumented returns. The company reserves the right not to accept a return, if it does not fulfil the aforementioned requirements. The returned merchandise should include original packaging, all labels and tags and be in the same condition as received by the customer. Therefore to ensure our customers are completely satisfied with their purchases we will be happy to accept returns or exchange for merchandise purchased at Coach.sa, provided returned merchandise are unused and are in perfect condition. ![]() Customer satisfaction is our top priority.
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